Last Updated: July 1, 2026
Welcome to Lizelle. By accessing our website and placing orders, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Terms
Lizelle reserves the right to update these terms at any time without prior notice. It is the customer's responsibility to review these terms periodically. Continued use of our website constitutes acceptance of any changes.
- You must be at least 18 years old or have parental consent to make a purchase
- All prices are listed in USD and are subject to change without notice
- We reserve the right to refuse or cancel any order at our discretion
- Product images are for illustration purposes; slight variations in color may occur
2. Orders & Payment
By placing an order, you are making an offer to purchase the selected items. We will confirm your order via email once payment has been processed.
- We accept major credit cards, debit cards, and PayPal
- All payments are processed securely through our payment gateway
- Orders are subject to availability; if an item is out of stock, we will notify you promptly
- Prices do not include applicable taxes, which will be calculated at checkout
3. Delivery & Shipping
We strive to deliver your order as quickly as possible. Please review our shipping information below:
- Standard Shipping: 5-7 business days - PKR 250 (FREE on orders over PKR 5,000)
- Express Shipping: 2-3 business days - PKR 500
- Overnight Shipping: Next business day - PKR 1,000
- International Shipping: 10-15 business days - varies by destination
Delivery times begin from the date of dispatch, not the date of order. You will receive a tracking number via email once your order has shipped.
Please Note: Lizelle is not responsible for delays caused by customs, weather, or carrier issues. International orders may be subject to import duties and taxes, which are the customer's responsibility.
4. Replacement Policy
We want you to love your Lizelle purchase. If you receive a damaged or defective item, we offer replacements under the following conditions.
Eligibility
- Replacement requests must be made within 7 days of delivery
- Item must be in its original condition with all tags attached
- Item must be in its original packaging
- Personalized or engraved items cannot be replaced unless defective
How to Request a Replacement
- Contact us at business@lizelle.store with your order number, photos of the issue, and reason for replacement
- We will review your request and respond within 24-48 hours
- If approved, we will provide shipping instructions for sending back the item
- Your replacement will be shipped once we receive and inspect the original item
Conditions
- Replacements are subject to stock availability
- If the same item is unavailable, we will offer a similar item or store credit
- Shipping costs for replacement are covered by Lizelle if the item is defective
- No refunds will be issued — only replacements or store credit
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement at no additional cost.
6. Warranty
- All Lizelle jewelry comes with a 6-month warranty against manufacturing defects
- Warranty does not cover normal wear and tear, improper use, or accidental damage
- Gold-plated items are not covered for natural fading of plating over time
- To make a warranty claim, contact us with your order number and photos of the defect
7. Privacy & Data Protection
We collect personal information solely for the purpose of processing orders and improving your shopping experience. We do not sell or share your data with third parties. For full details, please refer to our Privacy Policy.
8. Intellectual Property
All content on the Lizelle website, including images, designs, logos, and text, is the property of Lizelle and is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.
If you have any questions about these terms, please don't hesitate to reach out: